Immigration NZ's Tech Upgrade Missteps Revealed

Immigration New Zealand's latest tech upgrade has faced scrutiny. New head Andy Milne spoke at an Auckland conference about the project's challenges.

Milne stated that forecasting productivity savings from the Our Future Services project was 'virtually unheard of.' He highlighted that flawed assumptions about the project contributed to its issues. Operational difficulties and unrealistic expectations were significant factors in the project's shortcomings. Milne's comments reflect ongoing concerns about the efficiency of immigration services in New Zealand.

Originally reported by RNZ New Zealand Headlines.